The financial services domain is undergoing tremendous change due to technological advancements and digitalization. The banking domain has a significant dependence on technology-enabled products with an essential need to have stable and well-performing products to ensure a great customer experience. Moreover, it is also vital that all activities performed by banking software should run smoothly and be error-free to deliver safe and secure transactions.

Contents 1. Why software testing for banking apps? 2. Regulation & Compliance 3. Digital Convergence 4. Enhanced User Experience 5. Stable Transactions with Payment Integrations 6. What are the Steps Involved in Banking App Testing? 7. What are the challenges faced while testing banking applications? 8. Conclusion 9. Why you should partner with TestingXperts?

Evidently, all customer-facing channels such as Banking and FinTech continue to undergo rapid changes due to digitization, and the need for effective testing has increased manifold to enable stable products. Especially for banking applications, it is critical to have high-performing apps, as they tend to serve millions of transactions. Importantly, there are certain characteristics with respect to banking applications that require deep analysis to enable stable and high-performing apps.

Banking applications should be able to deliver safe and secure transactions, for which effective end-to-end software testing of their systems is required. It should be taken up using various types of software testing methods to ensure defect-free applications. Moreover, as the banking software applications are complicated with many dependencies, thus the testing process requires more time and a complete understanding of the scope.

What are the essential features of a banking application?

Why software testing for banking apps?

1. Regulation & Compliance:

There is an increased focus on business transparency globally and there is a strong need to abide by certain regulatory compliance terms. Hence, efficient software testing is required to suffice various open banking API terms and conditions.

2. Digital Convergence:

Digitalization has brought in a paradigm shift in the banking services domain with the emergence of smartphones, tablets, and IoT based devices. The digital payments have eased the transactions to paperless currency for which end-to-end testing is utmost required.

3. Enhanced User Experience:

Today, users are tech-savvy with ever-changing customer expectations. The customer experience(CX) is at the heart of any business. There is more emphasis laid on application aspects such as usability, great user interface (UI) and stable performance at peak loads. In order to achieve all these intricate features, effective usability testing along with end-to-end performance testing is required to deliver great user experience (UX) and flawless performance.

4. Stable Transactions with Payment Integrations:

Banking apps require a stable payment gateway integrations to ensure effective transactions to customers. To achieve this, effective software testing is necessary.

5. Security and Privacy:

For all banking applications, the topmost priority is to safeguard the customer’s critical data and ensure safe transactions. With the cyber-attacks being rampant, it is important for banking applications to undergo vigorous security testing to protect and deliver a secure environment for customer transactions.

6. Emergence of New Technologies:

In order to reach more customers quickly, mobile banking has evolved in a large way with voice recognition apps and browser service applications. These apps should be thoroughly tested before going live to the market to ensure a flawless experience.

What are the Steps Involved in Banking App Testing?

Segregation of Data: The initial step in banking app testing is to perform research by gaining domain knowledge and understanding the expected industry standards.

Identification of the required tests: Based on the research performed, test requirements are implemented to meet the functional and business goals.

Creation of banking app test cases: An online banking application test suite is created based on the aspects of application’s performance, user experience, functionality, and security aspects.

Implementation of Functional testing: Testing activities such as test case review, test case execution, and test case preparation are run to validate and check whether the required functionalities are met as expected or not as outlined in the requirements document.

Validation of Database Structure: Data should be stored in an easy and structured format and follow the mechanism of data restoration. 

Data Encryption and Authentication: User Authentication and data encryption are assessed to ensure no data breach is reported in the banking app. In order to achieve this, banks are required to implement a multi-layer validation process, such as OTP or One Time Password. Automation tools like HPWebInspect and IBM App Scan can be used to perform security testing; and for manual testing tools like HTTP watch, Proxy Sniffer, Paros Proxy, etc. can be used. 

Examination of App Usability: In order to ensure the app usability for all, tests are performed to examine how easy is the app usage across its system

Validation of App Performance: The banking apps are monitored to check the app performance and the speed for loading the page across various browsers.

Confirmation of User-Acceptance: With a constant testing practice, the performance of the banking application is monitored to confirm the app is error-free and meets the required user-acceptance. Also, it is the last stage of testing performed by the end-users by considering the real-world scenarios. 

What are the challenges faced while testing banking applications?

The banking applications are critical to users, hence the developer has to ensure that the app functions effectively for the user. The app needs to work consistently across various operating systems and different browsers. The user should be able to use the app on the latest and older version of iOS and Android devices.

This is one of the biggest challenges while testing banking app as during system migration, i.e. migration from the older system to the new system, end-to-end testing of all procedures, and routines should be taken up. So, the team has to consider these requirements and as well make sure that the data is identified before transferring and uploading to the new system.

The teams need to verify the mobile banking apps stability to deal and provide real-time updates for the app users. This is really a big challenge while performing the integration testing as it has to deal with various real-time issues

It is a challenge for the teams to develop banking applications that meet user’s expectations and should get the complete requirements to deliver the best to the user

As the market is constantly changing its trend, the consumers are also in demand to experience the latest features and wish to have them. It is essential to keep track of market trends and develop apps to enchant users

Conclusion:

Banking applications are critical as they are directly linked to customers and involves millions of transactions. Hence, testing these applications is critical and various methods of software testing such as load/performance testing, security testing, usability testing and functional testing should be taken up to ensure bug-free, fully functional and high-performing applications. Partnering with Next-gen QA experts will help you to leverage the complete advantage of testing banking applications.

Why you should partner with TestingXperts?

TestingXperts (Tx) has been serving Banking and Financial services domain clients for years and has delivered effective business benefits to them. Tx with its pool of banking domain testing experts, devised an exhaustive test strategy that covered functional and non-functional testing. This was achieved by using various in-house automation frameworks and accelerators, which helped to deliver a well-defined road map for DevOps implementation for many global clients.

Tx has created frameworks (API automation, web & mobile automation, performance testing, and security testing automation) that resulted into proven success by reducing QA cycle times up to 80% and lowering the overall QA costs up to 60% with its Next-Gen Testing Solutions.

The post Why Software Testing is critical for Banking Applications? first appeared on TestingXperts.

Digital disruption has been occurring at every level in the banking sector lately. From newer technology to high competition to intensified customer expectations, the banking industry has become increasingly vulnerable. Digital technology, despite its omnipresence, is beginning to penetrate industries.

Contents 1. Digital Disruption and Banking Sector 2. Testing Strategies to Overcome Digital Disruption in the Banking Sector 2.1. Omni-Channel Testing 2.2 Continuous Testing 2.3 Customer Experience Testing 2.4 Security Testing 2.5 Big Data Testing 3. Conclusion

Digital Disruption and Banking Sector

Banks are finding innovative ways to evade the impending risks associated with digital banking. The efficient way to understand and successfully bring the organization from traditional banking to digital banking is by adopting an Omni-Channel approach. Omni-channel is an approach to customer service where all the channels are closely integrated, keeping the customer as the priority.

As customers continue to modify their channel usage patterns, banks need to emphasize on delivering a flawless customer experience across various touch points. More than just a saying, Omni-channel banking is an outlook to take end product on an advanced note by gaining insights from consumers’ behavior, channels, and preferences.

These days customers are more advanced and tech-savvy, and to cater to their explicit needs, offering a unique banking experience is essential. Banks need to understand their unstated needs as well as the likes of clients. From exploring new services, checking balance, opening an account, conducting transactions, loans, credits, wealth management, customer support, delivering an Omni-channel experience has become the key to success in this competitive world.

So how does a banking organization survive in the face of digital disruption? Though there are no secret sauces or magic wands, there are just simple testing strategies that can help banking organizations prepare for the unavoidable change on the horizon. Some of the testing strategies are given below:

Testing Strategies to Overcome Digital Disruption in the Banking Sector

Omni-Channel Testing

If a service offering has to be made available to any client anytime, anyplace in the banking sector, it should be available using multiple devices with a single procedure across multiple devices. Omni-Channel testing helps to ensure performance across all channels.

Continuous Testing

Continuous testing in the banking sector speeds up the process of continuous integration and delivery. It enables the teams to test early with greater coverage, with removing bottlenecks involved with traditional testing. Continuous testing also promotes continuous monitoring of the development and IT operations team, while achieving the continuous success of Agile teams using DevOps practices.

Customer Experience Testing

Customer experience is the key factor that defines recognition of a product or service as it goes live. It is essential to test a product or service from the customer’s perspective. Unlike traditional testing, customer experience testing can vary from expectations of a product’s success. The success of a product or a service is based on customer expectations and the physical performance and processes.

Security Testing

Technology trends have been playing a huge role in improving digital transformation process in the banking sector; they have also been introducing an environment of threat to the organizations. Due to the increasing number of payment methods using digital technologies, banks have been exposed further to new frauds and cyber-attacks. Security testing is therefore crucial and has great significance banks hold huge volumes of sensitive customer’s data for which they are daily targeted.

Big Data Testing

The ever rising demands related to the cost of delivery, speed, and ease of online transactions is fascinating. Banking applications fascinate customers 24/7 across the globe. This makes it essential to test the huge amount of data for a better ROI, site performance, and conversions.

Conclusion

Becoming a digital bank is not an option these days. In order to effectively respond to the digital consumer, and to be on their mobile device’s ‘front screen’, it necessitates the offering of value-added digital services with a simple user interface.

Banks need to rethink their business processes to realize the real benefits of Digital transformation and should effectively include the above mentioned QA strategies that will help them ensure security, quality and integrity of their products and services. TestingXperts, a renowned independent software testing Services Company, is working with world’s largest banks to help them succeed in their digital initiatives.

The post Testing Strategies to Overcome Digital Disruption in the Banking Sector first appeared on TestingXperts.