Content 1.  What is RPA? 2.  RPA market overview by leading research analysts 3.  7 Significant benefits for businesses leveraging RPA 4.  Some of the important RPA use cases in different Industries 5.  Conclusion 6.  TestingXperts Expertise with RPA Testing

What is RPA?

Robotic Process Automation (RPA) is the latest buzzword in the world of information technology and also for businesses today. RPA is software that automates basic tasks with bots. It is used to train software to perform routine tasks and is helping enterprises of all sizes by improving their business efficiency.

This robotic process automation technology consists of a process to leverage software bots to perform repetitive human mundane tasks and subsequently free-up human resources to take up other important customer-focused tasks. Typically, these bots help businesses to intelligently automate repetitive and time-consuming processes, accelerate time-to-value, reduce human error, increase throughput and greatly improve their business process efficiency.

RPA which has been aptly named as a form of business process automation helps save costs in a significant way for businesses. Typically, bots are being used for simplifying and automating repetitive tasks such as sorting emails, answering customer queries, document recognitions, handling repetitive data entry tasks, etc. Therefore, Robotic automation tools continue to play an important role in today’s businesses and various research analysts have predicted more boom for this technology in the coming years which has been embedded below.

RPA market overview by leading research analysts

According to Fortune Business Insights, the global robotic process automation market is estimated to reach USD 50.50 billion by 2030 and is expected to grow at 20.3%. The rising demand for automation of redundant tasks in the business process coupled with Artificial Intelligence (AI) and Machine Learning (ML) enhancements is expected to drive the market growth.” Most of the CXOs across the globe are adopting this technology for saving costs and for improving their business efficiency using these bots.

It is also said that the combination of AI, ML and cognitive technologies along with the RPA market is expected to shape the forthcoming business environment significantly. Moreover, organizations across the domains of healthcare, insurance, banking, etc. are reaping immense benefits from implementing RPA.

According to MarketsandMarkets, “Robotic Process Automation Market is estimated to reach USD 2,467.0M by 2022, at a CAGR of 30.14% between 2017 and 2022.” According to a CIO report, more CIOs are turning to robotic process automation to eliminate tedious tasks, free-up humans, automate most of their business processes and enabling personnel to serve customers taking up a more higher-value work than performing the earlier repetitive works.

According to Businesswire, “The global robotic process automation market size is expected to reach USD 25.66B by 2027, expanding at a CAGR of 40.6% over the forecast period (2020-2027).” According to Globenewswire, its research predicts that this market is expected to grow at 33% CAGR and likely to hit USD 6.22 B by 2025.

Interestingly, key takeaways from the above research analysts states that RPA market has been expanding in leaps and bounds in the last five years and will be expanding in the coming years. This technology helps businesses achieve and maintain a competitive advantage in their respective industry sector.

Analysts have also stated that organizations that implement robotic process automation will soon outplace those who still depend on human resources for performing all activities. Moreover, this effective robotic automation is also an important aspect of digital transformation which is changing the way businesses operate today. Hence, leveraging this automation software (bots) is bound to deliver numerous benefits to businesses of all sizes which has been detailed below.

7 Significant benefits for businesses leveraging RPA

Delivers improved customer experience:

By deploying robots in place for repetitive tasks especially for answering customer queries, spontaneously customers get quick responses to their queries, and this process improves greatly the customer experience(CX). These bots can be successfully leveraged in many other process areas to improve the CX. Moreover, as tasks are automated, human resources are freed up and will be able to handle other critical tasks.

Reduces human efforts largely:

Typically, deploying RPA frees up high-valued human resources and their physical efforts due to robots in place. Thus, human intervention is also largely reduced as automated bots take hold of performing repetitive and tedious tasks.

Ensures cost-effectiveness:

RPA is the most sought-after technology today, as it helps to reduce costs to the extent of even 30-35% as tasks are automated using bots. This helps to reduce the costs that were earlier spent on performing non-productive and repetitive tasks to a large extent.

Delivers undefeatable operations accuracy:

Human power has certain limitations and cannot always give quality results due to either loss of attention or mistakes during handling repetitive processes. But, on the other hand, robots once defined, developed, and deployed, can deliver limitless work without any distractions or tiredness and deliver the results the same way every time.

Reduces response time to security threats:

Businesses can use robotics to reduce response times significantly to security threats and automatically deploy security controls whenever vulnerabilities are detected. It is interesting to note that RPA implementation can limit access to app or system credentials and databases, and keeps track of tasks & workflows, and also has a marking of all activities accurate time stamp. Further, these robots help to stay secure while seamlessly executing business tasks.

Reduces overall cycle time:

To accomplish any task, humans would require some time involvement, while if the same task is handled by robots, they reduce the overall cycle time to perform the same task. If a human performs a task in some ‘x’ time, then using robots, the same task can be achieved in much lesser ‘<x’ time, thus reducing the overall cycle to perform that particular task.

Delivers effective insights and analytics:

By using bots in businesses, the software helps to gather, organize, analyze, and store valuable data and insights. Businesses can draw large patterns from this accumulated data and helps management to better draft policies, correct issues, and deliver best practices to their customers. These robotic process automated bots help to quicken ongoing decision-making and make it fast, accurate, and predictive with effective analytics embedded and delivered.

RPA has its dominance in today’s businesses and is leveraged across all industries to deliver seamless services to customers more effectively and seamlessly.

Some of the important RPA use cases in different Industries

1. RPA in Healthcare:

The healthcare industry has witnessed a huge load due to the pandemic, but leveraging these software bots helps healthcare businesses to extract and optimize patient data effortlessly. These bots also help in streamlining the claims by speeding up the data processing enabling effective results. Some of the other areas where these bots can be used in healthcare include managing inventory, scheduling patient and doctor appointments, digitizing patient health records, etc.

2. RPA in Banking & Finance:

Innovatively, RPA bots can also be used in the banking sector. These robots are leveraged to perform and handle processes such as customer queries answering, KYC processes handling, general ledger operations, fraud detection, compliance management, mortgage processing, etc.

3. RPA in Insurance:

RPA bots are specifically being used to merge front-end and back-end operations in insurance companies, thus reducing human intervention. These bots can also be used for insurance processing, claims processing, new insurance policy issuances, regulatory compliance handling, etc.

4. RPA in Business Process Outsourcing (BPO):

Bots usage in BPO helps businesses to lower their operating expenses and helps them make more effective utilization of resources. Specifically, robots can work 24x7x365 with no interruption and hence productivity improves significantly as repeatable BPO tasks are automated. Bots can be leveraged to perform back-office operations seamlessly as they are mostly rule-based and efficiently handled by bots. Further, some of the tasks for which RPA bots can be used in the BPO industry are data entry, data extraction, CRM updates, scorecard updates, report generation, data analysis, etc.

5. RPA in Customer Service:

Specifically, RPA is going to change the way businesses deal with their customers. A survey says that 90% of employees are overburdened with menial tasks which can be easily automated to save time, effort and money. For businesses dealing with customer complaints manually to date, can effectively install an RPA bot that is programmed to sort and process the information of the customer and subsequently solve their queries based on the pre-determined course of action. In this way, customers get their queries answered quickly by automated bots and this process improves CX.

6. RPA in Human Resources:

Interestingly, bots free up HR departments from repetitive works and help to automate processes. These robots help to automate many of the HR processes and some of them include simplifying payroll, augmenting the workforce, streamlining talent acquisition, employee onboarding, thus ensuring enhanced employee experience. These bots free-up the HR resources that can be used for other important tasks. These bots can also be used to reduce the amount of paperwork by allowing employees to onboard with digital documents and helps reduce HR efforts significantly.

7.  RPA in legal case management:

These bots are being leveraged by law firms to change the way they work. Critical mundane law clerk tasks are automated to help them focus on other works, and these bots are used as virtual legal assistants, contract management, E-filing, compliance and risk management, etc. Evidently, humans or legal clerks or assistants can attend to the actual need of customers to improve customer satisfaction.

8. RPA in Travel and Transportation:

RPA bots are leveraged in the travel industry for ticketing, cancellations, and exchanges, ticket refunds, invoicing, MIS and analytics, etc. Leveraging this technology and software helps with improving the travel industry’s overall operational efficiency. By using this robotic process automation, travel businesses are bound to deliver improved customer experience and moreover helps them to manage various operations seamlessly, quickly and effortlessly.

Conclusion

Robotic process automation is the technology wherein software bots are used to perform time-consuming and repetitive tasks that consume a lot of human effort and time. By automating repetitive tasks using robots, it frees up human resources and helps businesses to improve their overall business processes. As human resources are freed-up, can be used to perform any other customer-related or any other creative tasks based on the need. Moreover, by leveraging RPA bots, businesses across industries get many benefits. But, for the seamless functioning of your RPA bot to deliver unparalleled results, RPA testing should be adopted by businesses leveraging next-gen testing service providers to get fully-functional RPA bots based on your business.

TestingXperts Expertise with RPA Testing

TestingXperts has expertise in enabling RPA testing services with in-house RPA certified testing specialists. Our teams follow a well-articulated RPA testing process to test robots leveraging both Functional and Non-Functional testing.

TestingXperts Differentiators

Connect with our >next-gen RPA certified testing professionals to know more about our RPA services.

The post Role of RPA and Major Industry-wise Use Cases for Businesses in 2023 first appeared on TestingXperts.

Automation has tremendously changed the face of the IT industry and is playing an imperative role in every industry these days. Automation has reduced the mundane human work, the labor cost and has increased reliability and throughput by enhancing the process quality. New and emerging technologies, such as Artificial intelligence (AI), cognitive computing, the Internet of Things (IoT), and machine learning are revolutionizing all industries. Some implementations like self-driving cars are set to change the digital world.

Contents 1. Why RPA? 2. Advantages of RPA 3. RPA and Software Testing: What’s the Connection? 4. Which industry sectors are leveraging RPA? 5. What are the RPA tools? 4. TestingXperts’ Capabilities in RPA

Advances in software and AI world are paving the way for Robotic Process Automation. It is the most recent technology which has the capability to re-invent the business process management landscape. This innovative technology uses robots or the software program to perform certain arduous jobs and several business workflows with great accuracy. RPA is now replacing various repetitive jobs and connected jobs across the business organizations.

Why Robotic Process Automation (RPA)?

The RPA has several advantages due to which it is used in most of the industries. One of the major advantages is its power of working 24/7 without any breaks. This efficient and effective technology helps in saving a lot of time and money. It is relatively different from the previous automation improvements. It is highly accessible and discernible, allows users to monitor and review logged processes completed by RPA tools. RPA is not just limited to the finance and accounting industry but is also proving its worth in the industries like telecommunications, utilities, mining, travel, retail and highly structured industries like healthcare.

Built with an operating procedure, RPA defines the series of steps which are performed by robots for a specific process. The process is transformed into the software program via code which is executed by the robots and carries out different tasks. It has the capability of controlling the system in the similar manner as humans do in concluding the process. The bots in the RPA emulate the human activities and perform the rule-based tasks, which is the reason it is accepted in most of the industries. In brief, RPA is intended to reduce and eradicate the need for resources to perform high-value tasks. It is bringing agility across functions and industries.

Advantages of Robotic Process Automation(RPA)

Higher Efficiency:

RPA helps in reducing the cycle time and brings enhanced productivity to the table.

Superior Performance and Quality:

Robots working continuously and vigorously ensure greater precision resulting in high quality.

Lower Cost:

Replacing a full-time resource with Robotic Process Automation can bring around 20%-25% cost savings.

Advanced Analytics:

RPA organizes and gathers data easily, helping in predicting the future results easily.

Robotic Process Automation and Software Testing: What’s the Connection?

The advent of new processes and technology over the years has spurred a revolution in QA and software testing industry. In order to meet the demand for shortening time-to-market and ensure good quality output, enterprises need more than just the agile methodology and delivery. They need pervasive process automation to help minimize errors and optimize processes. This brings the need for Robotic Process Automation (RPA) as it helps to facilitate the high-end performance with very less effort. It efficiently reduces the efforts required in performing end-to-end testing while structuring the conventional APIs, collaborations, and business validations to dissolve and resolve data silos.

Robotic Process Automation is having a significant role played in QA development. It helps the business to gain more value by assuring stability and scalability. Also, it can be used to reduce end-to-end testing by structuring and collaborating the APIs. The use of Robotic Process Automation exclusively helps in meeting the present customer demand for producing faster and better outputs. This is the reason; Robotic Process Automation is becoming a top choice for many business sectors.

The implementation of RPA to test automation helps in minimizing errors and results in producing a high-quality product with less efforts. The reasons why the need for RPA in test automation is abundantly increasing for the present market are:

– There is no need for the teams to have skills related to programming to perform RPA test automation

– The technology is user-friendly and thus it is effectively receiving the call from different types of industries

– The workforce requirement is less and thus results in cost savings

– Robotic Process Automation is platform-independent and it can support web applications, desktop applications, and mobile applications

– Work can be scheduled and monitored 24*7

– Repetitive tasks can be easily automated and this helps to reduce manual efforts and eliminates human-made errors

Which industry sectors are leveraging RPA?

Insurance: In this industry, Robotic Process Automation is used for arranging appointments, to maintain billings, patient’s data, etc.

Banking: In this industry, Robotic Process Automation is used for increasing data accuracy, work efficiency, and security.

Retail: In this industry type, RPA helps to send notifications, to ship and track the products, for sending updates related to orders, offers, etc.

Manufacturing: In this industry, RPA helps in many ways such as to maintain the procedures of supply chains, for billing the materials, to provide support and services for customers, etc.

Insurance: In this industry type, RPA helps in managing the work procedures, to maintain customer’s data, applications, and more

Telecommunications: In this industry, Robotic Process Automation helps to track fraud data management, monitors the data, etc.

Travel and Tourism: In this industry, Robotic Process Automation helps in managing passenger’s details, to book tickets, for processing bills, etc.

What are the RPA tools?

1. UiPath:

This is one of the top RPA platform tools for end-to-end test automation. It is widely chosen across the world by many big industries for achieving quality results, improved productivity, enhanced customer satisfaction, etc.

2. A utomation Anywhere:

This tool is known as the only cloud-native, web-based, AI-powered Robotic Process Automation platform tool. This tool is efficient in providing cloud and on-premises services for small and large industries.

3. Blue Prism:

This is an efficient tool providing services with all core capabilities. It is capable to work with any application on any platform. Though the tool is user-friendly, it is required for the teams to have knowledge of programming.

4. Pega:

This tool is known as a Business Process Management tool and it is used on the desktop servers of Linux, Windows, and Mac. The cloud-based services of this tool are the best choice for medium and large industries.

5. Inflectra Rapise:

This tool is efficient in providing services for hybrid businesses. It is efficient in automating web, mobile, and desktop applications. This tool is easy for both non-developers and programmers.

6. Another Monday:

This tool offers complete end-to-end automation services. With its new AM Muse tool, it is efficient in providing automatic documentation of the process. Also, the tool is user-friendly and doesn’t demand the user for having knowledge of development.

TestingXperts’ Capabilities in Robotic Process Automation

The demand for better data quality, driven by the rapid adoption of disruptive technologies is forcing enterprises to re-evaluate their QA and software testing strategies. Moving with the technological transformations and transforming the conventional forms of testing, TestingXperts (Tx) has been providing comprehensive RPA testing to various clients. Tx with its qa automation testing services is widely contributing to the organizations in the form of automated data manipulation, data entry, formatting, etc. Connect with us to know more about our specialization in RPA based testing

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