Content 1. An Introduction to RPA 2. Core Advantages of RPA technology 3. Benefits for businesses leveraging RPA 4. Some important RPA use cases across major industries 5. Why is RPA testing essential for businesses today?   5.1 Some of the main reasons for businesses to take up RPA testing include   5.2 Some of the Best Practices to Follow for Effective RPA Testing   5.3 Some of the leading RPA automation tools to look in 2021 6. Key advantages with UiPath Test Suite 7. The superiority of UiPath Test Suite – Features and Differentiators 8. TestingXperts developed a Robot-led Test Automation Framework powered by UiPath Test Suite 9. Conclusion

An Introduction to RPA

Robotic Process Automation (RPA) is the latest technology adopted by businesses wherein software robots perform various repetitive business tasks. Typically, these bots interact with multiple modes of SaaS applications and IT systems and automate the rule-based manual tasks that are repetitive and transactional. RPA technology helps organizations and businesses to ease manual tasks and improves the business’s operational efficiency. This technology is undoubtedly the future go-to technology for digital companies, which require seamless operations in one go.

In recent years, automation has changed many aspects of businesses, and RPA technology has gained more traction. This technology plays a significant role in transforming tedious human tasks into robotically automated tasks with software bots while freeing human resources to perform other high-end tasks. These bots streamline many business processes and do not need any coding experience to operate them as they mimic human behaviour. Software bots can easily be integrated into the existing business processes. These bots can navigate enterprise software such as ERP systems, service management tools, other software solutions, etc.

RPA is emerging as a disruptive technology across industries and is helping to speed up an organization’s digital moves in a great way. RPA technology eases digital transformation significantly and brings quicker ROI with improved operational efficiency.

Core Advantages of RPA technology

•  Technology supports all repetitive business processes to streamline them using software bots

•  RPA can be applied for both products and business processes

•  This technology can be used in a variety of software environments, and the bots help in freeing up human resources

•  100% reliable solution as bots can operate anytime, anywhere and work with the highest precision

•  The software bots can be considered as a digital workforce that can interact with any system or application

•  These bots are easy to set up and don’t need any special coding skills

Recent stats on RPA market trends by leading analysts

✓ According to Grandviewresearch, “The global robotic process automation market size was valued at USD 1.57 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 32.8% from 2021 to 2028.”

✓ According to Statista, “Robotic process automation market revenues are expected to eclipse 2.9 billion U.S. dollars worldwide in 2020. Forecasts predict continued growth in the coming years with a market value set to reach more than then billion by 2023.”

✓ According to MarketsandMarkets, the “Robotic Process Automation (RPA) Marketis estimated to reach USD 2,467.0 million by 2022, at a CAGR of 30.14% between 2017 and 2022.”

✓ According to FortuneBusinessInsights, “The RPA market is projected to grow from USD 1.61B in 2021 to USD 7.64 B in 2028 at a CAGR of 25.0% in the forecast period of 2021-2028. The rise in CAGR is attributed to this market’s demand and growth.

Benefits for businesses leveraging RPA

Business-wise Benefits

•  Improves businesses operational efficiency

•  Helps in driving business agility

•  Adds cognitive intelligence to the enterprise

•  Improves customer experience significantly

•  Reduces compliance risks and simplifies audit trials with digital log files

•  Bots are more reliable and accurate while performing tasks

•  Frees up manual resources as processes are automated with software bots

•  Enhances internal resource utilization

•  Bots are easy to configure with no code or low code usage

•  Ensures better control over repetitive business processes

•  Accelerates business processes endlessly

Cost-wise benefits

•  Improves business scalability

•  Enhances customer experience with better and seamless services

•  Lowers operational risks as bots perform tasks flawlessly

•  Increases business productivity and efficiency greatly

•  Delivers better business insights and analytics

•  Delivers quicker and better ROI as manual processes are automated

•  Provides significant cost savings as a minimal workforce is required

Some important RPA use cases across major industries

Telecom:

• Automating back-office operations
• Call resolutions
• Quicker resolution of customer tickets
• Classifying disputes
• Porting customer numbers
• SIM swapping

Banking

• Credit card bill settlements
• Loan processing
• Data entry at primary level
• Mortgage remediation
•   KYC processing
• Processing customer queries
• Fraud detection

Insurance

• Processing customer queries
•  Invoice processing
• Claim processing
• Underwriting
• Form registrations
• Premium renewals

Retail

• Customer support management
• Returns processing
• Accounting and finance
• Payroll management
• Call centre outsourcing
• Employee onboarding
• Work order management

Inventory management

• Stock keeping
• Low stock levels

Manufacturing

• Inventory management
• Stock level displays

Healthcare

• Patient appointment scheduling
• Doctor availability
• Doctor appointment
• Drug discovery
• Early disease diagnosis

Finance & accounting

• Invoice processing
• Vendor
• Customer invoicing
• Account management
• Payroll accounting

Human Resource (HR)

• Payroll automation
• Recruitment administration
• Employee onboarding
• Prospect outsourcing

Why is RPA testing essential for businesses today?

From the above RPA use cases, the importance of RPA across various industries is evident. Today, businesses across different industry sectors adopt and use RPA in their business processes. These software bots should perform seamlessly for enterprises to achieve operational efficiency and quicker ROI. Eventually, an effective RPA testing process is necessary to ensure seamless RPA implementations.

Some of the main reasons for businesses to take up RPA testing include:

• Bots have to be tested thoroughly to ensure they handle repetitive and rule-based digital tasks seamlessly

• These automation bots, until tested, will not be able to replace tedious clerical works to deliver an enhanced customer experience with 24×7 services

• Until these robots are validated for business processes, they cannot deliver the expected ROI

• Bots should execute on par the processes humans perform, and any change in the mimicking behaviour will make them ineffective

• Bots sometimes should handle high volumes of data and need to be tested using the latest automation tools to enable a great customer experience

• Until the bots are tested, they cannot interact with the business systems as humans do

• Bots need proper evaluation before they are used to perform back-office operations

Some of the Best Practices to Follow for Effective RPA Testing:

•  Evaluate in-depth and understand the business processes

•  Develop the test scenarios with compelling use cases

•  Develop the test scripts

•  Test with adequate and real-time test data

•  Report the defects and ensure defect fixation

•  Deliver seamlessly and fully functioning bots

Some of the leading RPA automation tools to look in 2021

•  UiPath

•  Blue Prism

•  Automation Anywhere

Why should businesses leverage UiPath Test Suite for RPA testing?

There are many RPA automation tools in the market, but UiPath Test Suite has many features and advantages over other automation tools. UiPath Test Suite utilizes an agile approach to deliver resilient automation faster and makes your apps and robots stronger. UiPath Test Suite is easier to learn and enables to automate tests 70% faster when compared to other RPA automation tools. The UiPath Test Suite consists of UiPath Studio Pro, UiPath Test Manager, and UiPath Orchestrator.

UiPath Studio Pro is used to create automated tests and supports the creation of specialized test cases for conducting automated application and bots testing. Another important feature of Studio Pro is that RPA workflows can be converted into test cases or imported as test cases from other projects.

UiPath Test Manager is used to plan and monitor testing for various automation and helps to triage defects with requirements traceability and visual logging

UiPath Orchestrator is used to organizing, schedule and analyzes test execution through the orchestrator

Key advantages with UiPath Test Suite

•  It gives a robust testing framework and supports web-based architecture

•  Platform-independent and supports industries of all sizes

•  Supports Web-based, Windows, and Mac operating systems

•  Highly user friendly and scalable across environments (can handle any process, in any number irrespective of its complexity)

•  Eases automation testing and can be used to automate virtually any software application and business process

•  Eases testing of even legacy or virtualized apps

•  It helps to save a lot of time for testers with this its superior features when compared to other automated tools

•  Tool eases tests even with the environmental changes

•  Easily links test suites in Jenkins or other CI tools, and it becomes easy for committing the code

The superiority of UiPath Test Suite – Features and Differentiators

•  Best tool to build resilient automation faster with UiPath Studio Pro

•  Best suited to boost release velocity by integrating directly into the DevOps pipeline

•  Helps to create tests faster by using RPA developers code to get started quickly

•  The tools drag and drop feature eases its usage

•  It can be used to automate the work of three testers with one UiPath test robot

•  Ensures tests are versioned and in sync with application source code

•  No coding skills are needed to work with this tool

TestingXperts developed a Robot-led Test Automation Framework powered by UiPath Test Suite

As a trusted UiPath partner with deep expertise in Quality Engineering and Test Automation, we at TestingXperts have been part of the evolution journey of RPA powered UiPath Test Suite.

TestingXperts Test Automation Framework powered by UiPath uses the hybrid model design principle & contains the below components/integrations:

•  GitHub [code repository]

•  Continuous Integration (CI) [Jenkins & Azure Devops]

•  Orchestrator [Manage robots]

•  BrowserStack Integration [For iOS mobile Automation]

•  Data Layer [Excel, JSON]

•  Test Manager

•  UiPath Insights

•  Utilities [Wrapper XAML files to handle typical test automation issues]

•  Reporting in the following formats:

Below are the key metrics we found in terms of value and improvements in test automation, UiPath Test Suite brings:

For more information on this framework, read this blog: https://www.testingxperts.com/blog/Robot-led-Test-Automation

Conclusion

Robotic process automation is one of the latest technologies today by businesses to manage business operations using software bots. These bots manage customer-focused and repeatable back-end business processes. These software bots save the time of in-house resources and free up resources that can be used for more intensive and valuable works. There are many use cases of RPA, which reflects the versatility and the need for modern automation leveraging RPA technology across industries. Thus, by leveraging RPA technology, businesses get many benefits such as reduced costs, improved operational efficiency, and by and large, it has become a necessity to speed up a business’s digital transformation today. But, for these software bots to perform seamlessly, leverage the services of a next-gen RPA testing services provider to get fully functional and flawless RPA solutions.

The post RPA Testing Leveraging UiPath Test Suite first appeared on TestingXperts.

Content 1.  What is RPA? 2.  RPA market overview by leading research analysts 3.  7 Significant benefits for businesses leveraging RPA 4.  Some of the important RPA use cases in different Industries 5.  Conclusion 6.  TestingXperts Expertise with RPA Testing

What is RPA?

Robotic Process Automation (RPA) is the latest buzzword in the world of information technology and also for businesses today. RPA is software that automates basic tasks with bots. It is used to train software to perform routine tasks and is helping enterprises of all sizes by improving their business efficiency.

This robotic process automation technology consists of a process to leverage software bots to perform repetitive human mundane tasks and subsequently free-up human resources to take up other important customer-focused tasks. Typically, these bots help businesses to intelligently automate repetitive and time-consuming processes, accelerate time-to-value, reduce human error, increase throughput and greatly improve their business process efficiency.

RPA which has been aptly named as a form of business process automation helps save costs in a significant way for businesses. Typically, bots are being used for simplifying and automating repetitive tasks such as sorting emails, answering customer queries, document recognitions, handling repetitive data entry tasks, etc. Therefore, Robotic automation tools continue to play an important role in today’s businesses and various research analysts have predicted more boom for this technology in the coming years which has been embedded below.

RPA market overview by leading research analysts

According to Fortune Business Insights, the global robotic process automation market is estimated to reach USD 50.50 billion by 2030 and is expected to grow at 20.3%. The rising demand for automation of redundant tasks in the business process coupled with Artificial Intelligence (AI) and Machine Learning (ML) enhancements is expected to drive the market growth.” Most of the CXOs across the globe are adopting this technology for saving costs and for improving their business efficiency using these bots.

It is also said that the combination of AI, ML and cognitive technologies along with the RPA market is expected to shape the forthcoming business environment significantly. Moreover, organizations across the domains of healthcare, insurance, banking, etc. are reaping immense benefits from implementing RPA.

According to MarketsandMarkets, “Robotic Process Automation Market is estimated to reach USD 2,467.0M by 2022, at a CAGR of 30.14% between 2017 and 2022.” According to a CIO report, more CIOs are turning to robotic process automation to eliminate tedious tasks, free-up humans, automate most of their business processes and enabling personnel to serve customers taking up a more higher-value work than performing the earlier repetitive works.

According to Businesswire, “The global robotic process automation market size is expected to reach USD 25.66B by 2027, expanding at a CAGR of 40.6% over the forecast period (2020-2027).” According to Globenewswire, its research predicts that this market is expected to grow at 33% CAGR and likely to hit USD 6.22 B by 2025.

Interestingly, key takeaways from the above research analysts states that RPA market has been expanding in leaps and bounds in the last five years and will be expanding in the coming years. This technology helps businesses achieve and maintain a competitive advantage in their respective industry sector.

Analysts have also stated that organizations that implement robotic process automation will soon outplace those who still depend on human resources for performing all activities. Moreover, this effective robotic automation is also an important aspect of digital transformation which is changing the way businesses operate today. Hence, leveraging this automation software (bots) is bound to deliver numerous benefits to businesses of all sizes which has been detailed below.

7 Significant benefits for businesses leveraging RPA

Delivers improved customer experience:

By deploying robots in place for repetitive tasks especially for answering customer queries, spontaneously customers get quick responses to their queries, and this process improves greatly the customer experience(CX). These bots can be successfully leveraged in many other process areas to improve the CX. Moreover, as tasks are automated, human resources are freed up and will be able to handle other critical tasks.

Reduces human efforts largely:

Typically, deploying RPA frees up high-valued human resources and their physical efforts due to robots in place. Thus, human intervention is also largely reduced as automated bots take hold of performing repetitive and tedious tasks.

Ensures cost-effectiveness:

RPA is the most sought-after technology today, as it helps to reduce costs to the extent of even 30-35% as tasks are automated using bots. This helps to reduce the costs that were earlier spent on performing non-productive and repetitive tasks to a large extent.

Delivers undefeatable operations accuracy:

Human power has certain limitations and cannot always give quality results due to either loss of attention or mistakes during handling repetitive processes. But, on the other hand, robots once defined, developed, and deployed, can deliver limitless work without any distractions or tiredness and deliver the results the same way every time.

Reduces response time to security threats:

Businesses can use robotics to reduce response times significantly to security threats and automatically deploy security controls whenever vulnerabilities are detected. It is interesting to note that RPA implementation can limit access to app or system credentials and databases, and keeps track of tasks & workflows, and also has a marking of all activities accurate time stamp. Further, these robots help to stay secure while seamlessly executing business tasks.

Reduces overall cycle time:

To accomplish any task, humans would require some time involvement, while if the same task is handled by robots, they reduce the overall cycle time to perform the same task. If a human performs a task in some ‘x’ time, then using robots, the same task can be achieved in much lesser ‘<x’ time, thus reducing the overall cycle to perform that particular task.

Delivers effective insights and analytics:

By using bots in businesses, the software helps to gather, organize, analyze, and store valuable data and insights. Businesses can draw large patterns from this accumulated data and helps management to better draft policies, correct issues, and deliver best practices to their customers. These robotic process automated bots help to quicken ongoing decision-making and make it fast, accurate, and predictive with effective analytics embedded and delivered.

RPA has its dominance in today’s businesses and is leveraged across all industries to deliver seamless services to customers more effectively and seamlessly.

Some of the important RPA use cases in different Industries

1. RPA in Healthcare:

The healthcare industry has witnessed a huge load due to the pandemic, but leveraging these software bots helps healthcare businesses to extract and optimize patient data effortlessly. These bots also help in streamlining the claims by speeding up the data processing enabling effective results. Some of the other areas where these bots can be used in healthcare include managing inventory, scheduling patient and doctor appointments, digitizing patient health records, etc.

2. RPA in Banking & Finance:

Innovatively, RPA bots can also be used in the banking sector. These robots are leveraged to perform and handle processes such as customer queries answering, KYC processes handling, general ledger operations, fraud detection, compliance management, mortgage processing, etc.

3. RPA in Insurance:

RPA bots are specifically being used to merge front-end and back-end operations in insurance companies, thus reducing human intervention. These bots can also be used for insurance processing, claims processing, new insurance policy issuances, regulatory compliance handling, etc.

4. RPA in Business Process Outsourcing (BPO):

Bots usage in BPO helps businesses to lower their operating expenses and helps them make more effective utilization of resources. Specifically, robots can work 24x7x365 with no interruption and hence productivity improves significantly as repeatable BPO tasks are automated. Bots can be leveraged to perform back-office operations seamlessly as they are mostly rule-based and efficiently handled by bots. Further, some of the tasks for which RPA bots can be used in the BPO industry are data entry, data extraction, CRM updates, scorecard updates, report generation, data analysis, etc.

5. RPA in Customer Service:

Specifically, RPA is going to change the way businesses deal with their customers. A survey says that 90% of employees are overburdened with menial tasks which can be easily automated to save time, effort and money. For businesses dealing with customer complaints manually to date, can effectively install an RPA bot that is programmed to sort and process the information of the customer and subsequently solve their queries based on the pre-determined course of action. In this way, customers get their queries answered quickly by automated bots and this process improves CX.

6. RPA in Human Resources:

Interestingly, bots free up HR departments from repetitive works and help to automate processes. These robots help to automate many of the HR processes and some of them include simplifying payroll, augmenting the workforce, streamlining talent acquisition, employee onboarding, thus ensuring enhanced employee experience. These bots free-up the HR resources that can be used for other important tasks. These bots can also be used to reduce the amount of paperwork by allowing employees to onboard with digital documents and helps reduce HR efforts significantly.

7.  RPA in legal case management:

These bots are being leveraged by law firms to change the way they work. Critical mundane law clerk tasks are automated to help them focus on other works, and these bots are used as virtual legal assistants, contract management, E-filing, compliance and risk management, etc. Evidently, humans or legal clerks or assistants can attend to the actual need of customers to improve customer satisfaction.

8. RPA in Travel and Transportation:

RPA bots are leveraged in the travel industry for ticketing, cancellations, and exchanges, ticket refunds, invoicing, MIS and analytics, etc. Leveraging this technology and software helps with improving the travel industry’s overall operational efficiency. By using this robotic process automation, travel businesses are bound to deliver improved customer experience and moreover helps them to manage various operations seamlessly, quickly and effortlessly.

Conclusion

Robotic process automation is the technology wherein software bots are used to perform time-consuming and repetitive tasks that consume a lot of human effort and time. By automating repetitive tasks using robots, it frees up human resources and helps businesses to improve their overall business processes. As human resources are freed-up, can be used to perform any other customer-related or any other creative tasks based on the need. Moreover, by leveraging RPA bots, businesses across industries get many benefits. But, for the seamless functioning of your RPA bot to deliver unparalleled results, RPA testing should be adopted by businesses leveraging next-gen testing service providers to get fully-functional RPA bots based on your business.

TestingXperts Expertise with RPA Testing

TestingXperts has expertise in enabling RPA testing services with in-house RPA certified testing specialists. Our teams follow a well-articulated RPA testing process to test robots leveraging both Functional and Non-Functional testing.

TestingXperts Differentiators

Connect with our >next-gen RPA certified testing professionals to know more about our RPA services.

The post Role of RPA and Major Industry-wise Use Cases for Businesses in 2023 first appeared on TestingXperts.